Job openings

Chief Engineer 

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and incentive scheme

Shangri-La The Marina, Cairns is seeking a passionate Chief Engineer to join our talented team at our Cairns waterfront hotel.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

As the Chief Engineer you will plan, direct, control and coordinate the activities in the department, such as the operation and maintenance of all electrical and mechanical equipment used in air-conditioning, heating, refrigeration, water supply and building facilities of the entire Hotel.

The Chief Engineer will also be responsible for repairs and preventative maintenance of the Hotel’s paint work, carpentry, electrical appliances and furniture. In addition, overlooking  the control and reduction of Energy Costs including electricity, gas and water.

Duties and Responsibilities

• Develops and implements preventive maintenance and repair systems for hotel equipment, and ensures emergency procedures are in place for situations like fires.
• Ensures compliance with government regulations, including records, permits, and licenses, and conducts regular inspections of hotel facilities and equipment.
• Coordinates with external contractors for installations and repairs, while working closely with departments on new projects, equipment, and building alterations, including cost estimation.
• Prepares and submits periodic reports on operational costs, maintenance issues, and energy consumption to higher management, and advises on cost-saving measures.
• Manages staff training, maintains performance records, oversees inventory control, and ensures completion of projects on time through effective coordination of engineering personnel.

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel
• Career progression and development opportunities 
• Discounted city car parking
• Dry cleaning allowance
• Duty meals provided in fully staffed and maintained staff canteen
• CBD location on the Cairns waterfront
• Accommodation discounts with the group
• Shangri-La Academy for professional development and learning
• Other Staff discounts, offers and more!

Only candidates with the right to work permanently in Australia will be considered for this position. 

If this position sounds like you, please send resume and covering letter detailing relevant experience.

Laundry/Uniform Attendant 

Part-Time - Shangri-La The Marina, Cairns

Join our dynamic team at Shangri-La The Marina, Cairns, and be part of a luxury five-star hotel known for its exceptional service. We are seeking energetic, detail-oriented individuals to join our Housekeeping department as an Laundry/Uniform Attendant. This role is perfect for someone dedicated to delivering excellence while ensuring guest comfort and satisfaction.

About the Hotel

Shangri-La The Marina, Cairns, is a luxury five-star hotel situated beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 elegant guest rooms, 18 versatile event venues, and world-class dining options, our hotel is a part of the globally renowned Shangri-La Group, which operates over 100 hotels and resorts worldwide.

What You’ll Do:

• Operate laundry machinery (washing machines, flat ironer, folding machines) according to specifications.
• Sort linen by type and color, and weigh wash loads as per standards.
• Maintain clean and dry floor areas, ensuring a safe and organized environment.
• Accurately record production work and linen inventory, including discarded or damaged linen.
• Place clean linen in storage according to type, size, and color.
• Assist with other duties as needed, including supporting the Valet, Uniform Room, or Housekeeping team.
• Alter uniforms as needed, basic sewing skills will be required to operate sewing machine.  

What Makes You Perfect for This Role:

• Proven experience as a Laundry Attendant or similar role.
• Seamstress experience is highly desirable. 
• Proven ability to hem, alter and tailor clothing. 
• Availability to work between 11 pm and 7 am, including weekends and public holidays.
• High attention to detail and the ability to perform tasks with precision.
• A strong sense of professionalism and pride in personal grooming.
• Valid working rights in Australia.

What’s in it for You:

• Competitive hourly rate and a supportive work environment.
• Excellent staff benefits, including car parking, dry cleaning allowance, and accommodation discounts across the Shangri-La Group.
• Duty meals provided in a fully staffed and maintained staff canteen.
• Career development opportunities, including access to the Shangri-La Academy for professional learning.
• Opportunities for career progression within a global brand.

Shangri-La The Marina, Cairns isn’t just a place to work; it’s a place to grow, thrive, and make an impact. If you're passionate about delivering exceptional service and are ready to contribute to our success, we’d love to hear from you.

Ready to be part of something special?

Submit your resume and cover letter today to begin your Shangri-La journey!

Food & Beverage Team Leader

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and incentive scheme

At Shangri-La, The Marina, Cairns, we have an excellent opportunity for a Food & Beverage Team Leader, dedicated to providing exceptional service at a 5-star level, to join the Leadership Team of our Food & Beverage Department. 

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

As the Team Leader, you will work across the designated service areas to maximize profits, maintain food, beverage, service quality and ensure customer satisfaction for all F&B outlets including :

• The Backyard - our Waterfront Restaurant, Bar and Garden area serving breakfast, lunch, dinner and drinks;
• The Kiosk;
• The Pool Bar;
• Conferences and Events

This will also encompass daily shift opening and closure responsibilities in collaboration with the Supervisor/Manager as appropriate. 

About You

Successful candidates will possess the following:

• Proven experience as a Team Leader or within a leadership role
• Ability to obtain comprehensive understanding and knowledge of the F&B offerings and processes within their appointed section
• Ability to become familiar with, observes and ensures that all employees in the Backyard follow F&B policies and procedures
• Ability to ensure that F&B colleagues maintain a consistently high standard of professional appearance as per Shangri-La's presentation guidelines
• Ability to Monitor and ensure smooth operation of the section appointed (restaurants / banquet / beverage / mini bar / in room dining - as applicable)
• Ability to maintain consistency in quality of food and beverage / service / cleanliness of sections appointed
• Ability to obtain customer feedback during operations to ensure satisfaction
• Ability to handle complaints with the assistance of Supervisors and Managers as appropriate to ensure the correct follow up and reporting processes are adhered to
• Restaurant A La Carte experience
• Professionalism and pride within their personal grooming
• Valid working rights in Australia
• A current RSA Certificate
• Flexibility to work Morning, Afternoon and Evening Shifts across a 7-day roster, including weekends and public holidays.
• Experience in processing payments and handling cash and card transactions
• High motivation and energy with the desire to deliver excellent guest experiences.

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel
• Career progression and development opportunities 
• Discounted city car parking
• Dry cleaning allowance
• Duty meals provided in fully staffed and maintained staff canteen
• CBD location on the Cairns waterfront
• Accommodation discounts with the group
• Shangri-La Academy for professional development and learning
• Other Staff discounts, offers and more!

If this position sounds like you, please send resume and covering letter detailing relevant experience.

Shangri-La, The Marina, Cairns, is seeking an Overnight Laundry Attendant to join the overnight team of our Front Office Department.

As a Overnight Laundry Attendant your tasks and responsibilities will consist of handling all linen, uniform and guest laundry, including linen room and be familiar with the equipment and would be responsible for restocking all Housekeeping pantries and trolleys with linen and amenities.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide. 

The Role

The successful candidate will possess the following:

• Availability to work between the hours of 11pm to 7am, including working on weekends and public holidays. 
• Valid working rights in Australia
• Ability to handle, wash, dry  and press linen and uniforms
• Ability to become well versed with linen and uniform classifications
• Previous knowledge or ability to utilize laundry equipment, machinery and chemicals
• Ability to co-ordinate with other sections.
• Previous experience in a hotel/laundry environment is preferred, however all experience will be considered.

Apart from these duties the successful applicant would also be a part of  the emergency response team (ERT) and would need to attend to certain situations in emergency.

What’s in it for you:

• A competitive salary and management bonus scheme
• Excellent staff benefits; Car parking, dry cleaning allowance, generous Accommodation benefits and F&B discounts across the group
• Duty meals provided in fully staffed and maintained staff canteen.
• Five-star hotel in CBD location on the Cairns waterfront.
• Shangri-La Academy offering lifelong development programs.
• Other Staff discounts, offers and more!

If you are passionate about providing exceptional service please submit your expression of interest via your resume and corresponding cover letter.

Kickstart Your Culinary Career at Shangri-La Sydney! 

Are you passionate about food and eager to build your culinary career in a world-class kitchen? Shangri-La Sydney, Sydney’s premier luxury hotel, is inviting aspiring chefs to join our Culinary Department as:

• Apprentice Chef – Breakfast Service (Café Mix Kitchen)

Located in the heart of The Rocks, with breathtaking views of the Sydney Opera House and Harbour Bridge, you’ll be part of a team that delivers exceptional dining experiences to guests from around the world.

Start your culinary journey in our vibrant Café Mix Kitchen, supporting the delivery of high-quality buffet and à la carte breakfast service. This role is perfect for early risers who thrive in a fast-paced, high-volume environment.

• • Assist in preparing and cooking breakfast dishes for buffet and à la carte service.

  • Support mise en place and ensure smooth morning operations.

  • Maintain consistency, freshness, and presentation standards.

  • Uphold strict hygiene and food safety procedures.

  • Work closely with the team to deliver an outstanding guest experience.

Ideal candidate has:

• A strong passion for cooking and a desire to learn from experienced professionals.
• A positive, can-do attitude and the ability to work in a fast-paced environment.
• A team player who enjoys collaborating with others to bring culinary creations to life.
• Previous kitchen experience or culinary studies are a plus but not required – we’re happy to help you learn!
• Permanent Resident or Australian Citizen are preferred for this role

• Be part of one of the most prestigious hotels in Sydney, renowned for its luxurious hospitality.
• Work alongside some of the best chefs in the industry, learning new techniques and expanding your culinary repertoire.
• Enjoy a supportive, creative, and dynamic work environment that encourages professional growth.
• Competitive salary and benefits, with amazing opportunities for career progression within a global brand.

If you’re ready to start your culinary career in a world-class kitchen and create exceptional dishes, we want to hear from you! Apply now to join the Shangri-La Sydney and begin your journey as an Apprentice Chef!

This is an exciting opportunity to work within one of Sydney’s most prestigious luxury hotels, creating memorable guest experiences through exceptional service, creativity, and a genuine passion for hospitality.

We are currently seeking a passionate, skilled, and energetic Bartender to join our award-winning Food & Beverage team.

About the role

As a Bartender at Shangri-La Sydney, you will play a key role in delivering a vibrant and engaging bar experience for our guests. You will be responsible for crafting high-quality beverages, maintaining outstanding service standards, and contributing to the smooth operation of the venue.

Key responsibilities include:

• • Prepare and serve cocktails, beverages, and specialty drinks to the highest luxury hotel standards

  • Deliver warm, professional, and personalised guest service while maintaining strong product knowledge

  • Ensure consistency in cocktail preparation, presentation, cleanliness, and overall bar operations

  • Maintain stock control, beverage cost management, and accurate POS operation in line with hotel procedures

  • Uphold RSA, HACCP, ISO 22000, and hygiene standards while contributing innovative cocktail ideas and seasonal offerings

About You

To be successful in this role, you will bring:

• • Previous bartending experience within a fast-paced, high-volume, or premium hospitality environment
  • Strong cocktail and beverage knowledge with a passion for mixology
  • A creative approach and flair for delivering memorable beverage experiences
  • Exceptional customer service and communication skills
  • The ability to remain calm and professional under pressure
  • A current Responsible Service of Alcohol (RSA) Certificate
  • Full working rights within Australia

Why Join Shangri-La Sydney?

• Work within one of Sydney’s most recognised luxury hotels
• Career development and growth opportunities within a global hospitality brand
• A supportive and professional team environment
• Staff benefits and discounts across Shangri-La properties worldwide
• The opportunity to work in iconic venues including Lobby Lounge and Blu Bar on 36

If you are passionate about hospitality, thrive in a fast-paced environment, and are ready to create unforgettable guest experiences, we would love to hear from you.

Step into one of Sydney’s most iconic luxury hotels and lead a team where every arrival feels like a VIP moment.

At Shangri-La Sydney, perched in the historic Rocks district with breathtaking views between the Sydney Opera House and Harbour Bridge, we’re not just welcoming guests — we’re creating unforgettable first impressions. With 565 luxury rooms and suites, 4 world-class dining venues, and 18 elegant event spaces, every day is fast-paced, polished, and full of energy.

We’re on the lookout for a dynamic Bell Captain / Bell Desk Supervisor to lead our Porters and Doorperson team and keep our arrival and departure experience running like clockwork.

You’ll be the heartbeat of our lobby operations, leading from the front and setting the tone for exceptional guest experiences:

• Lead and inspire a team of Porters, Doorperson and Service Leaders to deliver seamless arrival and departure experiences
• Ensure guest luggage is handled with precision, care, and never left “anywhere but perfect”
• Coordinate guest transport, valet operations, and vehicle movements at the Porte Cochère
• Be a key communication hub between Front Office, Concierge, and wider hotel teams
• Share daily briefing updates and keep your team aligned, informed, and guest-ready
• Know our rooms, suites, and hotel like the back of your hand — and make sure your team does too
• Keep rosters and leave planning running smoothly and efficiently
• Step in wherever needed to ensure every guest experience feels effortless and five-star

You bring energy, presence, and leadership to every shift:

• Experience in a hotel or luxury hospitality environment
• Previous supervisory experience in a similar role
• Full Australian driver’s licence
• Strong communication skills (written and verbal)
• Solid understanding of Workplace Health & Safety
• Passion for guest service, detail, and team leadership
• Full working rights in Australia

Apply here and now!

Shangri-La Sydney is looking for a passionate and talented Commis Chef to join our Altitude Kitchen team, where you’ll play a key role in crafting exceptional dining experiences for our guests.

As part of Altitude Kitchen, you’ll gain hands-on experience across multiple sections of the kitchen, supporting our chefs in preparing high-quality dishes with seasonal Australian produce. This is an exciting opportunity to develop your culinary skills in a fast-paced, fine-dining environment, while contributing to a creative and collaborative team.

What we’re looking for:

• A genuine passion for hospitality and high-quality food

• Strong teamwork and communication skills

• Willingness to learn and grow under the guidance of experienced chefs

• Certificate III in Commercial Cookery is desirable (not mandatory for exceptional candidates)

• Current Food Safety Certificate

What we offer:

• Mentorship and development opportunities to grow your culinary career

• Exposure to innovative menus and premium ingredients

• A supportive, friendly, and high-energy work environment

• Remuneration in line with the Hospitality Industry (General) Award 2020

Applicants must have full working rights in Australia.

If this sounds like the role you are looking for, we would welcome your application.

Shangri-La Sydney is seeking a passionate and motivated Commis Chef to join our vibrant Banquets Kitchen team. If you’re ready to take the next step in your culinary journey and thrive in a fast-paced, high-volume environment, this is your opportunity to shine.

About the role

• Assist in food preparation and cooking under the guidance of the Chef de Cuisine
• Ensure the highest standards of food quality and presentation
• Participates in the preparation cooking and presentation of food for service, unsupervised.
• Prepares the required quantities of food for service as per the instructions given.
• Ensures portion control and all recipes are followed as per specific requirements.
• Assists in controlling the food cost by minimising spoilage and wastage.

About You

• Certified in Commercial Cookery
• Able to work in rotating shifts
• Minimum of 6-month experience in any capacity kitchen or as a kitchen hand in a restaurant or hotel with similar standards.
• Proficient in basic knife handling and kitchen equipment
• Strong communication and teamwork skills.
• Flexibility to work various shifts, including weekends and holidays.

You will be provided with strong guidance and the opportunity to grow your career in a friendly and harmonious work environment.

If this sounds like the role you are looking for, we would welcome your application.

Join Our Pastry Team at Shangri-La Sydney – Full Time Demi Chef

At Shangri-La Sydney, we believe every dish tells a story, and we’re looking for a passionate Demi Chef to help craft unforgettable moments in our renowned Pastry Kitchen.

As a Demi Chef, you’ll bring creativity and precision to every plate. You will:

• Contribute to the preparation, cooking, and presentation of our exquisite pastry offerings.

• Play a part in designing and developing innovative menus and signature desserts.

• Ensure every creation meets Shangri-La’s world-class standards of taste, presentation, and consistency.

• Support the team in maintaining top-quality kitchen equipment and uphold the highest standards of cleanliness and food safety.

You’re someone who takes pride in their craft and thrives in a fast-paced, team-focused environment. You will have:

• A Certificate III or IV in Commercial Cookery (or equivalent).

• Full Australian working rights.

• Previous experience in a hotel or similar high-volume environment.

• A passion for pastry and an eye for detail.

At Shangri-La Sydney, you’ll be part of an award-winning team in one of the city’s most iconic luxury hotels. We offer:

• Opportunities to grow and refine your pastry skills under expert chefs.

• A supportive, dynamic team culture where your creativity is valued.

• The chance to be part of a global brand renowned for excellence.

If you’re ready to bring your passion for pastry to the table, we’d love to hear from you.

Apply today and take the next step in your culinary journey with Shangri-La Sydney.

Become part of the iconic Shangri‑La Sydney, where world‑class luxury meets exceptional service. We are expanding our Engineering Department and are seeking dedicated, hands‑on professionals to join us in two key roles: Towerperson and Handyperson. Both positions play an essential part in maintaining the exceptional standards our guests expect.

• Guest room maintenance — Attend and complete guest room maintenance requests promptly and professionally
• General repairs — Perform minor carpentry, plumbing, painting, and general maintenance tasks (no special licences required)
• Ventilation cleaning — Clean and maintain AC coils, filters, ducting, and air‑handling units
• Team support — Assist Shift Engineers and tradespersons as needed
• Preventative maintenance — Carry out scheduled maintenance tasks
• Daily reporting — Record completed work, hours, and materials used
• Plant room upkeep — Maintain cleanliness and organisation of Engineering spaces
• Tool and asset care — Ensure proper handling and security of tools and consumables

What we're looking for:

• Previous experience in general maintenance, facilities, or hotel engineering (preferred)
• Basic skills across multiple trades (carpentry, plumbing, painting, etc.)
• Strong attention to detail and commitment to quality work
• Ability to work independently and as part of a team
• Good problem-solving skills and a proactive approach
• Excellent time management and communication skills
• Flexibility to work shifts, including weekends and public holiday

Why Join Shangri-La Sydney?

• Be part of a globally renowned luxury hospitality brand
• Supportive and collaborative team environment
• Opportunities for development and career growth
• Work in a stunning harbourfront location

Shangri-La Sydney is the city’s leading luxury hotel, ideally located in the historic Rocks district between the Sydney Opera House and Sydney Harbour Bridge. The hotel features 564 spacious luxury guest rooms and suites, four exceptional food and beverage outlets, and 18 versatile function rooms.

We are currently seeking skilled and experienced Food & Beverage Attendants to join our Banquets & Events Service team.

As a Service Associate – Food & Beverage Attendant (Banquets & Events), you will report to the Assistant Director of Food & Beverage, Service Manager, and Service Leaders. You will play a key role in delivering courteous, professional, and efficient food and beverage service for events and functions held at the hotel.

Your responsibilities will include:

• Preparing and replenishing full mise-en-place before and after service

• Managing the pass and ensuring timely and accurate delivery of dishes to the correct tables

• Ensuring smooth operation of assigned sections during service

• Demonstrating strong knowledge of menus and service standards

• Collecting requisitioned food and beverage items, checking order accuracy and expiry dates

• Maintaining cleanliness of function equipment, service stations, banquet benches, and surfaces

To be successful in this role, you will have:

• Previous experience in a hotel or similar hospitality environment

• At least 1 year’s experience as a Food & Beverage Attendant

• Strong customer service skills

• Excellent written and verbal communication skills in English

• A solid understanding of Work Health and Safety practices

• A current Responsible Service of Alcohol (RSA) Certificate

If you are a motivated, energetic individual with a passion for hospitality, attention to detail, and a desire to grow your career within a luxury hotel environment, we would love to hear from you.

Join Our Team as an F&B Team Leader for our Level 36 Blu Bar at Shangri-La Sydney!

Are you passionate about delivering exceptional service and ensuring every guest enjoys a memorable experience? Do you have the leadership skills to manage a dynamic team in a high-energy environment? If so, we have the perfect opportunity for you!

As a Team Leader, you’ll play a key role in driving daily operations and leading your team to deliver exceptional service. You’ll support, coach, and motivate team members while ensuring high standards are consistently met, creating a positive and efficient work environment. Your leadership will shape the team’s performance and help deliver an outstanding experience every day.

• Leads pre-shift briefings (or supports them) to ensure strong product knowledge and service readiness

•  

  Supervises daily restaurant operations, guiding and supporting team members as needed

•  

  Delivers excellent guest service, including greeting, seating, and handling requests or orders

•  

  Maintains high service standards through quality checks and prompt resolution of guest concerns

•  

  Oversees opening/closing procedures, cleanliness, stock levels, and overall restaurant presentation

•  

  Supports administration and team development, including training, performance management, and cross-department coordination

• Previous experience in a team leader role within food and beverage (hotel experience is a plus!).
• A passion for creating memorable guest experiences.
• Strong leadership and communication skills to inspire your team.
• The ability to thrive in a fast-paced environment 

• Work in one of the most prestigious hotels in Sydney.
• Opportunities for growth and development within a global brand.
• Competitive salary and benefits.
• Enjoy stunning views and a vibrant, bustling work environment.

If you're ready to take your career to the next level and become part of a legendary team, we’d love to hear from you!

Join Our Housekeeping Heroes at Shangri-La Sydney!

At Shangri-La Sydney, we take pride in delivering world-class hospitality with genuine warmth, elegance, and attention to detail. We are currently seeking passionate and dedicated individuals to join our Housekeeping team across multiple roles.

If you have an eye for detail and a passion for creating exceptional guest experiences, we would love to hear from you.

Opportunities Available

We are hiring for the following roles:

• Floor Supervisor - Full Time
• Houseperson - Full Time 
• Turndown Attendant - Casual 

About the Roles:

Floor Supervisor (Full Time)

As a Floor Supervisor, you will lead and inspire the housekeeping team to maintain the highest standards of cleanliness and presentation across guest rooms and public areas.

Key responsibilities:

• Supervise and support Room Attendants on assigned floors
• Conduct quality checks to ensure brand standards are consistently met
• Coordinate daily room assignments and prioritise VIP/special requests
• Provide coaching and training to team members

As a Houseperson, you will be an essential support to the housekeeping team, ensuring operations run smoothly behind the scenes.

Key responsibilities:

• Replenish linen, amenities, and supplies across floors
• Maintain cleanliness in service areas and corridors
• Assist Room Attendants and Supervisors as needed
• Respond promptly to guest and operational requests

Turndown Attendant (Casual)

As a Turndown Attendant, you will play an important role in creating memorable evening experiences for our guests.

Key responsibilities:

• Prepare guest rooms for evening comfort (turndown service)
• Refresh rooms to ensure a luxurious and welcoming atmosphere
• Deliver personalised touches that elevate the guest experience
• Maintain cleanliness and attention to detail at all times

 About You

• Passionate about hospitality and guest service
• Strong attention to detail and high personal standards
• Able to work in a fast-paced, team-oriented environment
• Previous housekeeping experience is an advantage (but not essential for all roles)
• Flexible availability, including weekends and public holidays

 Why Join Shangri-La Sydney?

• Be part of a globally recognised luxury hotel brand
• Work in a supportive and inclusive team environment
• Opportunities for career growth and development
• Competitive benefits and staff perks
• Stunning workplace overlooking Sydney Harbour

 Apply Now

If you are ready to be part of an exceptional team and contribute to unforgettable guest experiences, we invite you to apply today.

Elevate Your Culinary Career at Shangri-La Sydney!

We’re looking for a passionate Junior Sous Chef to lead our Room Service Kitchen and deliver unforgettable dining experiences to our guests.

Key responsibilities include:

• Lead & Coordinate – Supervise all food production activities and contribute creative input for promotions.
• Maintain Quality & Efficiency – Ensure responsible purchasing, proper storage, portion control, and minimal waste.
• Kitchen Operations & Equipment – Assist in maintaining kitchen equipment, ensuring proper use and timely maintenance.
• Team & Training – Foster strong relationships across departments and oversee staff training programs.
• Financial & Compliance – Support kitchen financial management, drive HACCP standards, and uphold cleanliness and hygiene protocols.

The ideal candidate will have:

• Full Working Rights in Australia
• Minimum of 2 years' experience in In Room Dining or similar
• Ideal for a Chef de Partie looking to make the next step in their career
• Strong culinary skills with a focus on quality, creativity, and attention to detail.
• An innovative and enthusiastic approach to menu planning.
• Ability to work well under pressure in a fast-paced environment.
• Working knowledge of HACCP and Food Safety.

This is a great opportunity to grow your career in a friendly work environment, within a large luxury hotel.

Why Join Us?

• Career Growth – Develop your skills and progress within a luxury hotel.
• Exclusive Perks – Discounted parking, dry cleaning, global accommodation, and meals on duty.
• Performance-Based Incentives – Recognizing and rewarding excellence (Full-time/Part-time).

Laundry Attendant – Full Time | Shangri-La Sydney

Join Shangri-La Sydney, a leader in luxury hospitality, as a full-time Laundry Attendant and play a vital role in maintaining the high standards our guests expect. Located in the iconic Rocks district, we’re proud to offer a workplace where professionalism meets teamwork.

About the role:
You’ll be responsible for operating our 100kg washing machines — loading, unloading, and ensuring the efficient processing of approximately 4,000kg of linens daily. Your attention to detail and dedication will help keep our hotel’s linen service running smoothly and to the highest standard.

Key responsibilities:

• Load and unload heavy-duty washing machines safely and efficiently.

• Sort and manage large volumes of linens with care and accuracy.

• Maintain cleanliness and organisation of the laundry area.

• Follow health and safety guidelines to ensure a safe working environment.

• Collaborate with the team to meet daily operational targets.

What we’re looking for:

• Physically fit and comfortable handling heavy loads.

• Reliable, hardworking, and able to work efficiently in a fast-paced setting.

• Strong teamwork and communication skills.

• Previous laundry or hospitality experience is a plus but not essential.

Why work with us:

• Competitive pay and benefits aligned with industry standards.

• Work in a prestigious, world-class hotel in Sydney’s historic Rocks area.

• Supportive team environment focused on quality and professionalism.

If you’re ready to contribute to a seamless guest experience through your role behind the scenes, we encourage you to apply today.

Join the Shangri-La Sydney team as a Laundry Valet Driver!

About the role

We are seeking a Laundry Valet Driver to join our team. In this role, you'll be responsible for pressing guest clothes and hotel uniforms, as well as assisting with washing, packing, marking, folding, and handling the pickup and delivery of outside hotel laundry.

Duties:

• Mark, wash, and press guest clothes and hotel uniforms to the highest standards.
• Inspect items for cleanliness, rejecting soiled items for re-cleaning.
• Assemble and pack guest laundry for delivery to guestrooms.
• Operate laundry equipment following specifications.
• Handle and use chemicals responsibly.
• Post/charge guest laundry using infrasys.
• Collect and deliver laundry to outside hotels.

About You:

• Possess a valid Driver's License.
• Previous experience in a hotel environment.
• Strong communication skills in reading and writing English.
• Ability to work in rotating shifts, including weekends and public holidays.

If you're a motivated and energetic individual seeking a rewarding career in the hotel industry, and you have a passion for customer service and attention to detail, we want to hear from you! 

Located in the heart of The Rocks, Shangri-La Sydney is a deluxe 5-star hotel offering 564 guest rooms and suites, a luxurious Chi Spa, four food and beverage outlets, and 18 conference and meeting spaces. We cater to both corporate and leisure travellers, delivering world-class service and unforgettable experiences.

Shangri-La Sydney is seeking skilled and service-driven Reservations Agents to join our dynamic team. In this role, you will be responsible for delivering exceptional guest experiences while managing reservations efficiently and accurately in line with Shangri-La standards.

About the Role

• Handle all internal and external calls in a timely and professional manner
• Process reservations, amendments, and cancellations via phone, email, Opera PMS, and other channels
• Confidently manage room availability with an understanding of yield management
• Maintain up-to-date knowledge of room types, rates, hotel facilities, and current promotions
• Deliver exceptional guest service across all communication channels
• Identify opportunities to upsell rooms and hotel services to achieve targets
• Ensure all guest information is entered accurately with strong attention to detail
• Work collaboratively in a fast-paced team environment
• Promote and understand the Golden Circle loyalty program
• Take ownership of guest requests to ensure satisfaction at every touchpoint

About Us

Shangri-La Sydney is situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this Deluxe 5-star hotel is tailored towards both the corporate and leisure guest.

About You

• Passion for delivering exceptional customer service
• Positive, can-do attitude with a willingness to learn
• Strong verbal and written communication skills
• Previous experience in a 5-star hotel, Front Office, or Reservations environment
• Experience with Opera PMS or a similar reservations system
• High attention to detail and strong organisational skills
• Ability to work a rotating roster, including weekends and public holidays
• Full working rights in Australia

If you are a motivated and energetic individual with a passion for hospitality and attention to detail, we would love to hear from you.

Set against the backdrop of one of the world’s most beautiful natural landscapes, Altitude draws on Australia’s distinct ingredients, flavours and perspective for inspiration. Altitude is seeking for a dedicated and passionate Assistant Manager to join our team and help us continue to elevate the standards of excellence in hospitality. 

Job Summary

As an Assistant Manager, you will be responsible for the overall administration and operation of Altitude Restaurant on Level 36 to achieve maximum profitability by maintaining high colleague performance and ensuring complete guest satisfaction through the provision of the highest quality food and beverage service.

Key Responsibilies

• Adhere to and ensure that all colleagues in each reporting department follow the Hotel procedures for security and fire.
• Responsible for ensuring the Hotel Policies, Procedures and Standards relating to WHS and Injury Management are maintained.
• Responsible to ensure the sound communication within the outlets to ensure that all colleagues are fully conversant with hotel facilities, activities, special functions including effective pre-shift briefing sessions and product knowledge within the outlet.
• Oversee function set up requirements to ensure that they meet client and the events team specifications. Personally, supervises prestigious events.
• Handle guest complaints promptly and diplomatically, bringing all complaints to the attention of the Director of Food and Beverage.
• Review and implement service guidelines every quarter to maximise guest satisfaction and ensure compliance with the Shangri-La Experience
• Liaise closely with the Event Management team and all other hotel departments regarding the overall preparation and requirements of any functions held in Altitude Restaurant and will be available at all times to participate in client negotiations if and when required.
• Liaise with the Chef de Cuisine- Altitude to ensure sound communication between the kitchen and service colleagues.
• Manage and ensures that all restaurant opening and closing duties are carried out in accordance with the established procedure
• Perform any other duties as requested by the Director of Food and Beverage or the Assistant Directors - Food & Beverage.
• Maintain adequate stock of operating equipment; linens, glassware, china, cutlery and silverware in the outlets.
• Attend all scheduled Food and Beverage Department and Hotel Department Head meetings.
• Monitor closely the business forecast and keeps colleagues at the required optimal level to maximise payroll costs.

About You

• Unrestricted working rights to Australia 
• Excellent communication skills.
• Proven experience in a fine dining restaurant, with at least 2 years of supervisory or management experience
• Experience in 5-star hotel environment
• RSA certification is required.
• Exceptional leadership and interpersonal skills, with the ability to motivate and train staff.
• An understanding of health and safety regulations and a commitment to maintaining a safe work environment.

What we offer:

• Career development and progression

• A wide range of employee benefits, including discounted car park and dry cleaning, meals while on duty, global accommodation discounts

• Potential Year-End Performance-Based Incentive

•  Employee Assistance Program

If you are excited about the opportunity to be part of Altitude Restaurant and contribute to the success of this iconic dining destination, we would love to hear from you.

Apply here and now!

No recruitment agencies, please

Shangri-La Sydney is seeking an enthusiastic and experienced Assistant Bar Manager to join our Blu Bar team. 

As the Assistant Bar Manager, you will play a pivotal role in ensuring the smooth operation of our bar, creating memorable moments for our guests, and supporting our Bar Manager in maintaining high standards of quality and service.

About Us

As a company, Shangri-La Hotels and Resorts provides its colleagues a horizon of opportunities. With 104 properties across the globe and a strong company culture, that focuses on the development of its people, Shangri-La can offer the career growth and progression you're looking for in the industry.

About the Role

• Maintains consistency in quality of food and beverage service / cleanliness of sections appointed. Performs quality checks during operations to ensure satisfaction.

• Driver of SFSMS policies and adherence to Shangri-La policies.

•  Ensures cooperation and smooth communication between staff in sections appointed and other departments

• Monitors and ensures smooth operations of the sections appointed in Blu Bar.

• Obtains customer feedback during operations to ensure satisfaction and proper and tactful handling of verbal complaints from guests.

• To be aware of and applies the procedures concerning hotel fire and life safety / emergency procedures.

• Ensures staff applies the necessary precautions with regards to the hotel food safety and hygiene standards (refer to SLIM standards indicated in the F&B intranet).

• Ensures Blu Bar on 36 is fully compliant with all requirements in accordance to Hazard Analysis Critical Control Point (HACCP) and all the Shangri-La Food Safety Management System Policies.

• Conducts staff training when required.

•  Assist in any other tasks is specified by Food and Beverage Management.

About You

• Unrestricted working rights to Australia 
• Excellent communication skills.
• Proven experience in bartending, with at least 2 years of supervisory or management experience
• Strong knowledge of beverage preparation, mixology, and bar operations
• Experience in 5-star hotel environment
• RSA certification is required.
• Exceptional leadership and interpersonal skills, with the ability to motivate and train staff.
• An understanding of health and safety regulations and a commitment to maintaining a safe work environment.

What we offer:

• Career development and progression

• A wide range of employee benefits, including discounted car park and dry cleaning, meals while on duty, global accommodation discounts

• Potential Year-End Performance-Based Incentive

•  Employee Assistance Program

If you are passionate about the art of mixology, possess strong leadership skills, and are ready to take the next step in your career, we would love to hear from you.

Apply here and now!

No recruitment agencies, please

Shangri-La Sydney is looking for a passionate Commis Chef within our Pastry Kitchen to make a difference in the dining experiences of our dedicated colleagues.

About the role

• Assist in food preparation and cooking under the guidance of the Chef de Cuisine
• Ensure the highest standards of food quality and presentation
• Participates in the preparation cooking and presentation of food for service, unsupervised.
• Prepares the required quantities of food for service as per the instructions given.
• Ensures portion control and all recipes are followed as per specific requirements.
• Assists in controlling the food cost by minimising spoilage and wastage.

About You

• Certified in Commercial Cookery
• Able to work in rotating shifts
• Minimum of 6-month experience in any capacity kitchen or as a kitchen hand in a restaurant or hotel with similar standards.
• Proficient in basic knife handling and kitchen equipment
• Strong communication and teamwork skills.
• Flexibility to work various shifts, including weekends and holidays.

You will be provided with strong guidance and the opportunity to grow your career in a friendly and harmonious work environment.

You must have working rights in Australia.

If this sounds like the role you are looking for, we would welcome your application.

Become a Part of the Prestigious Horizon Club Team at Shangri-La Sydney!

Shangri-La Sydney, the city’s ultimate luxury destination, sits in the heart of the iconic Rocks district, offering unparalleled views of the Opera House and Harbour Bridge. With 564 exquisite rooms, 4 exceptional dining outlets, and 18 dynamic function spaces, we provide a world-class experience for every guest.

The Horizon Club is our exclusive Executive Lounge where guests enjoy personalized service, seamless business and holiday planning, and a home-away-from-home experience. We’re looking for a vibrant Food & Beverage Attendant to join our stellar team and be a part of this unique, high-end offering.

What You’ll Do:

• Provide outstanding F&B service in the Horizon Club Lounge, ensuring every guest feels like royalty.
• Maintain the highest hygiene standards, including conducting regular training and keeping all records up-to-date.
• Set up and break down the buffet in style, ensuring the lounge is always pristine and welcoming.
• Assist with clearing and resetting tables, stacking dishes, polishing silverware, and ensuring everything runs smoothly.

What You Bring:

• Previous experience in an Executive Club Lounge or similar high-end environment.
• Knowledge of Front Office processes, including check-in/check-out procedures.
• Availability to work on a rotating 7-day roster.
• Full working rights in Australia and RSA certification.

What We Offer:

At Shangri-La Group, your career is as limitless as our stunning views. With 104 properties worldwide, we offer incredible growth opportunities in a company that values people and development.

Ready to elevate your career to new heights? Don’t wait—click the apply button now and take your place at the heart of luxury!

Altitude restaurant is a fine dining restaurant with breathtaking views on level 36 within the Shangri-La hotel Sydney. Located in the historic Rocks district between the Sydney Opera and Harbour Bridge, our restaurant offers breakfast, lunch, and dinner seven days a week. Winner of Best Hotel Restaurant Wine List, winner of Best Australian Wine List, and a finalist for hotel restaurant of the year.

An incredible opportunity has arisen for skilled section waiters/waitresses and runners to join Altitude. 

As a member of our team, you will be responsible for ensuring full mise-en-place is prepared before the start of operations and replenished afterward. In addition, you will be accountable for guests in your section, including being knowledgeable and up to date with the food and wine menu. 

To perform the role effectively, you will have excellent communication skills and love to engage with people. Experience in a fine dining restaurant is preferred, but we will offer extensive training to candidates wanting to learn. Applicants must have a current RSA certification and valid working rights in Australia.

You will be paid hourly under the Hospitality Industry General Award as a Part Time / Casual. 

What's In It For You:

• Career progression and international development opportunities as part of a 5-star luxury hotel 
• Convenient CBD location next to Wynyard station 
• Accommodation discounts across all Shangri-La properties 
• Discount all-day car parking 
• Daily freshly laundered uniforms
• Complimentary duty meals
• Great tips 
• Year-end bonus / monthly reward for positive guest feedback 

As a company, Shangri-La Hotels and Resorts provides its colleagues with a horizon of opportunities. With 103 properties across the globe and strong company culture that focuses on the development of its people, Shangri-La can offer the career growth and progression you're looking for in the industry. 

If you are the right person, what are you waiting for? Click the apply button now!

Join the Café Mix Team at Shangri-La Sydney! 

Are you passionate about food, drinks, and providing exceptional service? Do you have a natural flair for creating memorable experiences? We want YOU to be part of our dynamic team at Café Mix, located in the heart of the iconic Shangri-La Sydney!

What we’re looking for:

• A customer-focused attitude and a passion for delivering a high standard of service
• Previous experience in a similar role is a bonus, but a can-do attitude and a willingness to learn are just as important!
• Team players who thrive in a fast-paced, vibrant environment
• A love for food, drinks, and making every guest feel special
• Excellent communication skills and a friendly, approachable demeanor
• A passion for morning shifts and the energy that comes with starting the day right

What you’ll be doing:

• Greeting and serving guests with a smile in our beautifully-designed café
• Ensuring guests have an unforgettable dining experience
• Maintaining the highest standards of cleanliness and hygiene
• Working collaboratively with our talented team to keep everything running smoothly
• Assisting in all areas of food and beverage service, from taking orders to presenting delicious dishes and drinks

Why join us?

• Work in a world-renowned luxury hotel with amazing team members
• A fun and supportive working environment where no two days are the same
• Opportunities for career growth and development

If you’re ready to bring your energy, enthusiasm, and passion for hospitality to Cafe Mix, we’d love to hear from you!

Apply now and take the next step in your career with the Shangri-La Sydney team!

No recruitment agencies, please 

Head Waiter 

Casual/Part Time/ Full Time | Shangri-La Sydney

Lead exceptional dining experiences at Altitude Restaurant with breathtaking views.

At Shangri-La Sydney, we are committed to creating extraordinary experiences for our guests. Altitude Restaurant, perched high above the city, offers a dining experience like no other, and as a Food and Beverage Supervisor, you will play a key role in ensuring seamless operations and exceptional service.

What you’ll do:

• Assist with daily operations of Altitude Restaurant, ensuring high standards of service, food, beverage, hygiene, and safety.
• Lead and motivate Service Associates to maintain professional service and performance.
• Oversee mise-en-place preparation, ensuring stations are fully stocked and organized for service.
• Conduct quality checks on food, beverages, and service to ensure consistency in presentation and quality.
• Greet guests, escort to tables, present menus, and assist with order-taking while maintaining excellent customer service.
• Maintain strong knowledge of the menu, hotel outlets, and ensure proper cleanliness and maintenance of equipment.
• Oversee opening/closing procedures, manage inventory, assist with staff training, and support administrative tasks.

What makes you perfect for this role:

• Previous experience as a head waiter within a fine dining or luxury hospitality environment.
• Strong leadership skills with the ability to inspire and guide a team.
• Ability to multitask, prioritize, and thrive in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to resolve guest concerns professionally.
• Availability to work flexible hours, including evenings, weekends, and public holidays.
• Proficient in Microsoft Office, Lotus Notes, and point-of-sale systems (Infrasys).
• A Responsible Service of Alcohol Certificate.

Why you’ll love it here:

• Be part of an iconic luxury hotel with endless career growth opportunities.
• Enjoy perks such as complimentary stays at Shangri-La properties worldwide after one-year, exclusive discounts, and an end-of-year performance bonus.
• Receive complimentary meals while on duty.
• Work in a collaborative environment that values excellence, professionalism, and career development.

Shangri-La Sydney is more than just a workplace—it's a place to grow, learn, and be part of an exceptional team. If you’re passionate about hospitality and providing an extraordinary guest experience, we want to hear from you.

No recruitment agencies, please.

Located in the historic Rocks district, Shangri-La Sydney offers 564 luxurious rooms, award-winning dining on Level 36, and Chi, The Spa—all with stunning views of Sydney Harbour.

Register your interest today and explore exciting opportunities across various departments. We'll reach out to learn more about you and match you with a role that fits your skills and passions.

What we offer

• Career Growth: Opportunities for professional development.

• Exclusive Perks: Discounted car parking, dry cleaning, and complimentary meals on duty.

• Global Benefits: Enjoy discounted stays at Shangri-La hotels worldwide.

• Performance Incentives: Year-end incentives for eligible full-time and part-time employees.

• Prime Location: Work in the heart of Sydney’s CBD with iconic harbour views.

Who We're looking For

Passionate, flexible, and performance-driven individuals who:

• Deliver exceptional guest experiences

• Thrive in dynamic environments

• Are team-focused with great communication skills

Register your interest now and take the first step toward a rewarding career at Shangri-La Sydney!

Shangri-La Sydney is seeking a motivated and experienced Supervisor to assist the Reservations Centre Manager in supervising the operations of our Reservations Centre. This role involves optimizing booking opportunities, promoting customer retention and loyalty, and ensuring the highest level of service delivery. If you have a passion for hospitality and a strong background in reservations and customer service, we invite you to join our team.

Key Responsibilities:

• • Assist in supervising the Reservations Centre operations.
  • Motivate and lead the Reservations Centre team to achieve excellence in service delivery.
  • Optimize booking opportunities and promote customer retention.
  • Ensure all departmental employees maintain a high level of professional appearance and follow hotel policies.
  • Maintain a safe working environment by adhering to WHS policies and procedures.
  • Handle staff scheduling, administrative tasks, and special projects.
  • Provide continuous hands-on training to staff.
  • Implement reservation procedures and monitor performance.
  • Coordinate with internal departments and external systems.
  • Monitor room inventory and sales strategies to maximize revenue.
  • Act as the point of contact in the absence of the Reservations Centre Manager

Requirements:

• Previous experience in a supervisory role within a hotel environment.
• Excellent customer service and communication skills.
• Strong multitasking abilities.
• Knowledge of Occupational Health and Safety practices.
• Proficiency in software such as MS Word, Opera PMS, GDS, Book360, FCS, SEVENROOMS, and Infrasys POS.
• Familiarity with using a phone/headset and two-way radio.

If you are a motivated and energetic individual looking for a career in the hotel industry and have a passion for customer service and attention to detail, then we would like to hear from you.

Apply here and now!

No recruitment agencies, please