Shangri-La Sydney, situated in the heart of the historic Rocks district. With 564 guest rooms and suites, a luxurious Chi Spa, 4 food and beverage outlets and 18 conference and meeting rooms, this 5-star hotel is tailored towards both the corporate and leisure guest. 

Concierge is an integral part of the Front Office Team whose main objective is to ensure our guests are well looked after. As the first and last impression of the Hotel, this high profile department carries a special responsibility. As the Concierge, the role is to assist guests with special requests & requirements before and during their stay, help provide solutions should issues arise, and assure guests' comfort and satisfaction.

About the Role:

• Maintain presence at the Concierge Desk; establish & preserve a friendly yet professional relationship with hotel patrons.
• Maintain presence at the Concierge Desk; establish & preserve a friendly yet professional relationship with hotel patrons.
• Ensure that all guest requests are attended to in accordance with the standards outlined in the Shangri-La Experience.
• Assist in maintaining a Guest Services database with local information of churches, public transportation schedules, taxi & limousine services, car rentals, airlines, baby sitting services, etc
• Contribute information to GREAT and support the system where unsolved problems are followed through by the next shift; assure that appropriate information is recorded in the Guest History files.
• Co-ordinate with all Front Office Departments as necessary & maintain an effective flow of communication with all hotel personnel
• Be familiar with all guest rooms & suites, their location, rates & amenities; have thorough knowledge of all hotel services & facilities & their hours of operations.
• Perform other duties as requested by Front Office Management.

• About You: 

• 5-star Hotel experience within Concierge or similar
• Excellent customer service skills.
• Excellent written & verbal communication in English.
• Proven ability to work under pressure.
• Proven experience dealing directly with guests.