Information Technology Officer

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and incentive scheme

Shangri-La The Marina, Cairns is seeking an experience IT Officer to join our talented team at our Cairns waterfront hotel.

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

Reporting to our Area IT Manager, you will provide technology support services on a day-to-day basis to all computer system users of the hotel.

About You:

• Ensures all computer system users adhere to system security guidelines
• Coordinates new user log on or access requirements in a timely manner
• Coordinates internal and external training requirements
• Has a sound and thorough knowledge of IT systems used in hotels including systems such as Opera and Infrasys
• Provides help desk and IT support to users ensuring appropriate access levels and permissions are assigned
• Can work autonomously to prioritise and manage multiple cases and can escalates faults as required
• Support the installation and configuration of computer operating systems, software applications, printers, copies, scanners and other IT devices
• Can competently perform network/systems administrative functions including maintaining user accounts and monitoring the health of network equipment
• Maintains IT equipment inventory
• Troubleshoots system and network problems
• Conducts programmed hardware maintenance
• Responsible for ensuring equipment, consumables and other IT supplies are kept at PAR levels
• Monitors the network security to advise Senior Management of any breaches

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel
• Career progression and development opportunities 
• Discounted city car parking
• Duty meals provided in fully staffed and maintained staff canteen
• CBD location on the Cairns waterfront
• Accommodation discounts with the group
• Shangri-La Academy for professional development and learning
• Other Staff discounts, offers and more!

This is a permanent part-time position offering a flexible weekday schedule.   Only candidates with the right to work permanently in Australia will be considered for this position. 

If this position sounds like you, please send resume and covering letter detailing relevant experience.