Shangri-La Sydney is looking for Purser within our Horizon Club. To provide guest service, handles the setup of daily Horizon Club reservations, check-in and checkout of guests, food and beverage service, as well as clearing dishes and maintaining a tidy Lounge and pantry area.

Horizon Club is the Executive Lounge at Shangri-La, where guests can enjoy our unique spirit of hospitality, a feeling being at a home away from home. Benefits include bespoke holiday and business travel planning, as well as a selection of amenities and services to match guests' individual needs.

About the Role:

• Maintain maximum Horizon Club presence and exposure; establish and preserve a friendly yet professional relationship with hotel patrons.
• Prepares pre-registration and VIP reservations as well as pre arrival email.
• Prepares arrival and ensures a smooth check-in and escort to guest room or lift as a minimum.
• Informs relevant staff of any special requirements.
• Obtains departure details from guests and updates relevant information in the computer.
• Assist with general guest enquires.
• Perform other duties as assigned by Service Manager - Horizon Club, Service Leader and Front Office Management.

About You:

• Previous exposure in an Executive Club Lounge
• Previously worked in Front Office and understands the check-in/check-out process
• Experience in OPERA
• Excellent written & verbal communication
• Proven ability to work under pressure - unsupervised
• Available on a full-time capacity for a 7 day-rotating roster
• Must have full working rights in Australia
• Must have RSA certification

As a company, Shangri-La Hotels and Resorts provides its colleagues a horizon of opportunities. With 104 properties across the globe and a strong company culture, that focuses on the development of its people, Shangri-La can offer the career growth and progression you're looking for in the industry. 

If you are the right person, what are you waiting for? Click the apply button now!