Join Our Team at Shangri-La Sydney!

Nestled in the heart of Sydney's historic Rocks district, Shangri-La Sydney is the city's premier luxury hotel, boasting breathtaking views of the Sydney Opera House and Harbour Bridge. With 565 elegant guest rooms and suites, four vibrant dining options, and 18 versatile function rooms, we are a world-class destination where unforgettable memories are made.

About the Role

Are you a master of multitasking with a passion for hospitality? We're looking for a Housekeeping Office Coordinator to join our dynamic team! Reporting to our Executive and Assistant Executive Housekeepers, you’ll be the linchpin that keeps our housekeeping operations running smoothly. This role is perfect for someone who loves being at the heart of the action, juggling responsibilities, and ensuring seamless communication across departments.

What You’ll Do
From coordinating daily room assignments to managing lost-and-found treasures, your day will be full of variety. Here’s a snapshot of your responsibilities:

Morning Magic:

• Prepare Room Attendants’ daily schedules, ensuring everyone is set for success.
• Keep the housekeeping logs, reports, and maintenance requests up to date.
• Collaborate with Floor Supervisors and Front Desk to ensure priority rooms are guest-ready in record time.
• Handle guest requests and complaints like a pro, ensuring everyone leaves with a smile.

Evening Excellence:

• Respond to guest requests and follow up on AM Coordinator tasks.
• Oversee turndown service preparation and ensure lost-and-found items are cataloged and stored properly.
• Liaise with the engineering team to keep everything in tip-top shape.
• Wrap up the day’s reports and ensure the next shift starts smoothly.

What We’re Looking For

You’re the kind of person who thrives in a fast-paced environment and takes pride in delivering exceptional service. Here’s what you’ll bring to the table:

• Passion to deliver exceptional customer service.
• Excellent communication skills; including both verbal and written.
• At least 2-to-3-years' experience in a hotel environment 
• Ability to handle guest complaints and work with conflicting priorities. 
• Understanding of workplace practices in Occupational Health and Safety
• Computer literacy MS Word, Excel, Micros
• Be available to a work a full-time rotational roster, including weekends and public holidays.
• Rights to work in Australia.

Join our team and contribute to creating memorable guest experiences. We offer competitive compensation, opportunities for growth, and a supportive work environment. If you possess the skills and passion for delivering exceptional service, apply now!

Only shortlisted candidates will be contacted.

No recruitment agencies, please