About the business and the role

Shangri-La Hotel, Sydney, is seeking dedicated and professional individuals to join our Bell Desk team. We are hiring for multiple positions, Doorman and Porter. Join our esteemed hotel and contribute to creating exceptional experiences for our guests.

Doorman

Key Responsibilities:

• Greet guests upon arrival and departure with a warm and friendly demeanour.
• Assist guests with opening doors, handling luggage, and providing directions.
• Maintain the entrance area, ensuring it is clean and presentable at all times.
• Coordinate transportation services and provide information about local attractions.
• Ensure the safety and security of the hotel entrance and surrounding areas.

Qualifications:

• Previous experience as a doorman or in a customer service role.
• Strong communication and customer service skills.
• Professional appearance and a friendly, approachable attitude.
• Ability to stand for extended periods and manage physical tasks.

Porter

Key Responsibilities:

• Assist guests with luggage during check-in and check-out.
• Deliver packages, messages, and amenities to guest rooms promptly.
• Provide information about hotel services and local attractions.
• Ensure a high level of customer service and guest satisfaction.
• Maintain cleanliness and organization in the lobby and bell desk area.

Qualifications:

• Previous experience in a porter or bell service role preferred.
• Excellent communication and customer service skills.
• Ability to lift and carry heavy luggage.
• Professional appearance and a positive attitude.

Compensation:

• All positions offer hourly wages outlined in the Hospitality Industry (General) Award (HIGA) - Guest Service Grade 2.

You will be provided with strong guidance and the opportunity to grow your career in a friendly and harmonious work environment. You must have full time work rights in Australia.

If this sounds like the career move for you, apply now!