Food & Beverage Team Leader

• Global brand with opportunity for growth and progression
• Accommodation benefits, F&B discounts, staff meals, laundered uniform and more!
• Competitive salary and incentive scheme

At Shangri-La, The Marina, Cairns, we have an excellent opportunity for a Food & Beverage Team Leader, dedicated to providing exceptional service at a 5-star level, to join the Leadership Team of our Food & Beverage Department. 

The Hotel

Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.

The Role

As the Team Leader, you will work across the designated service areas to maximize profits, maintain food, beverage, service quality and ensure customer satisfaction for all F&B outlets including :

• The Backyard - our Waterfront Restaurant, Bar and Garden area serving breakfast, lunch, dinner and drinks;
• The Kiosk;
• The Pool Bar;
• Conferences and Events

This will also encompass daily shift opening and closure responsibilities in collaboration with the Supervisor/Manager as appropriate. 

About You

Successful candidates will possess the following:

• Proven experience as a Team Leader or within a leadership role
• Ability to obtain comprehensive understanding and knowledge of the F&B offerings and processes within their appointed section
• Ability to become familiar with, observes and ensures that all employees in the Backyard follow F&B policies and procedures
• Ability to ensure that F&B colleagues maintain a consistently high standard of professional appearance as per Shangri-La's presentation guidelines
• Ability to Monitor and ensure smooth operation of the section appointed (restaurants / banquet / beverage / mini bar / in room dining - as applicable)
• Ability to maintain consistency in quality of food and beverage / service / cleanliness of sections appointed
• Ability to obtain customer feedback during operations to ensure satisfaction
• Ability to handle complaints with the assistance of Supervisors and Managers as appropriate to ensure the correct follow up and reporting processes are adhered to
• Restaurant A La Carte experience
• Professionalism and pride within their personal grooming
• Valid working rights in Australia
• A current RSA Certificate
• Flexibility to work Morning, Afternoon and Evening Shifts across a 7-day roster, including weekends and public holidays.
• Experience in processing payments and handling cash and card transactions
• High motivation and energy with the desire to deliver excellent guest experiences.

What’s in it for you:

• The opportunity to work at an iconic Cairns luxury hotel
• Career progression and development opportunities 
• Discounted city car parking
• Dry cleaning allowance
• Duty meals provided in fully staffed and maintained staff canteen
• CBD location on the Cairns waterfront
• Accommodation discounts with the group
• Shangri-La Academy for professional development and learning
• Other Staff discounts, offers and more!

If this position sounds like you, please send resume and covering letter detailing relevant experience.