About the role

The Assistant Manager, Altitude is a full-time position Shangri-La Sydney, located in the iconic The Rocks district. In this role, you will play a key part in overseeing the day-to-day operations and customer experience at our Altitude restaurant, ensuring the highest standards of service and hospitality.

What you'll be doing

• Assist the Restaurant Manager in leading and motivating the service team to deliver exceptional customer experiences
• Oversee reservations, guest management, and table allocation to optimize restaurant flow and efficiency
• Monitor and maintain high standards of food and beverage service, cleanliness, and presentation
• Assist with staff scheduling, training, and development to build a skilled and engaged team
• Collaborate with the kitchen team to ensure menu items are delivered to the expected quality standards
• Handle customer queries, feedback, and complaints in a professional and timely manner
• Contribute to the implementation of marketing initiatives and promotions to drive restaurant traffic
• Support the overall operations of the hotel as required

What we're looking for

• Strong customer service orientation and the ability to lead and motivate a team
• Excellent communication and interpersonal skills to interact with guests, team members, and stakeholders
• Sound understanding of food and beverage operations, inventory management, and cost control
• Proven problem-solving and decision-making skills to handle a range of operational challenges
• Flexible and adaptable, able to work in a fast-paced environment
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences

What we offer

At Shangri-La Hotel Sydney, we are committed to providing our employees with a supportive and rewarding work environment. As part of our team, you can look forward to competitive remuneration, opportunities for career development, and a range of benefits that support your overall wellbeing. We also offer regular training and professional development programs to help you grow and succeed in your role.